Sure! If you prefer to have your order delivered to your office or to a neighbor or if it is a gift and you want the package to arrive directly to the recipient, please indicate the address of the person paying in the "Billing address" section and the address of the person receiving the order in the "Shipping address" section.

Nothing could be simpler! When your order is dispatched you will be sent a confirmation email. You can then check the shipping status of your order at any time by clicking on the link in the e-mail or entering the "My orders" section available in your account. For each order you will find a link to the courier site where you can follow the stages of your shipment through the "Tracking" service.

Fill out the form Contact us with the detailed explanation of your request. We will answer as soon as we can.

Yes, unless it has already been prepared and/or dispatched. Please inform us promptly by filling the Contact us form.

Yes, please let us know by filling out the form  Contact us  with your registration details (name, last name and email address) and we will cancel your data from our systems.

The courier will make three delivery attempts. Once the courier attempts to deliver your parcel and nobody is at the address, he will leave on the intercom or in your mailbox a postcard with all the reference details to arrange for an alternative delivery date. After three missed attempts, your order will be sent to a depot. But do not worry, you will then be contacted again by our Customer Service team to organize a new delivery.

If you receive a damaged or defective product, you can request a replacement with a new product or a refund. In this case our Customer Care will contact you to schedule the collection of the product and you will receive a full refund within 14 days. Fill in the form by clicking on the link Returns and Refunds. We will deal with your request as soon as we can.